Processing and estimates
Available processing and delivery estimates are shown at checkout or in the order confirmation. Estimates are not guarantees, but we provide them in good faith based on inventory, handling needs, and carrier information.
Shipping address
Enter a complete, secure delivery address and review it before payment. Contact us immediately if it is wrong. We cannot guarantee changes after fulfillment begins and are not responsible for delays or losses caused by an inaccurate address supplied by the customer.
Tracking and delivery
When available, tracking is sent after carrier acceptance. A carrier scan may take time to appear. High-value orders may require signature or additional verification. Ownership and risk transfer as permitted by applicable law, and we will assist with legitimate carrier claims.
Delays
If we cannot ship within the time promised—or within 30 days when no time was stated—we will provide a revised date and the option required by law to consent to the delay or cancel for a prompt refund. Carrier or weather delays after shipment may be outside our control.
Lost or damaged packages
For apparent loss, first check the delivery location, household members, and carrier tracking, then contact us promptly. For damage or missing contents, follow the 3-day documentation process in our Refund Policy and retain all packaging.
International orders
International shipping is not currently offered. Any future international program will include separate terms for duties, taxes, customs, restricted items, and delivery risk before launch.
Contact us
Questions may be sent to info@thebighitcardcompany.com or mailed to:
The Big Hit Card Company2976 E State St.
Ste 120
Unit #2049
Eagle, ID 83616